FAQ

At Jeweled by Jolly, we specialize in handmade, customizable accessories and unique creations! Our collection includes custom phone cases, Croc charms, junk keychains, bag charms, badge reels, mirrors, rhinestone Crocs, 3D-printed items, DIY kits, and so much more. We're always creating something new, so be sure to check back for our latest products!

Our standard processing time is 1–3 weeks, depending on the item ordered. Since many of our products are handmade and customized, processing times may vary.

For the most accurate processing time, please review the description of the specific item you're purchasing.

Please note that processing time does not include shipping transit time.

Yes! We offer FREE standard shipping on orders over $100.

Plus, every Friday is Free Shipping Friday, when you can enjoy free shipping with no minimum purchase required!

Yes! Jeweled by Jolly ships internationally to many countries worldwide.

International shipping rates and delivery times vary depending on your location. Please be aware that additional customs fees, import duties, or taxes may apply and are the customer's responsibility.

Absolutely! Once your order has been shipped, you'll receive a shipping confirmation email with your tracking information.

You can use this information to monitor your package's journey until it arrives at your doorstep. You can also Track your order by entering your order number into the "track my order" Tab in the main menu

We accept returns or exchanges within 14 days of delivery for eligible unused and unworn items.

Due to the personalized nature of our products, custom, personalized, and made-to-order items are final sale.

For additional information, please review our Return & Exchange Policy.

We want you to absolutely love your order!

If your item arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue.

We'll review the situation and work to make things right as quickly as possible.

Each Jeweled by Jolly creation is made with love and deserves a little extra care!

We recommend handling your items gently, avoiding excessive moisture or heat, and keeping them away from harsh chemicals.

Since care instructions may vary depending on the materials used, please refer to your product's description for specific recommendations.

We're always happy to help!

You can contact us through our website's contact form, email, or social media channels.

Please allow 24–72 hours for a response. We appreciate your patience as we work to assist every customer!

 Yes! We love treating our customers to special deals!

Throughout the year, we offer exclusive discounts, seasonal promotions, new product launches, and special offers.

Be sure to follow us on social media and subscribe to our email list to stay updated on the latest deals and announcements!

And don't forget about Free Shipping Friday every Friday!

Absolutely! We love bringing your creative ideas to life. Whether you have a specific color scheme, theme, or design in mind, we're happy to discuss your vision. Please contact us before purchasing to discuss customization options and availability.

Since our products are handmade, each creation is unique! While we strive to recreate the overall design, slight variations in charm placement, colors, and embellishments may occur depending on material availability. That's part of what makes every Jeweled by Jolly creation special!

Absolutely! We understand that sometimes you may want to make adjustments to your order.

Customers have 3 days (72 hours) after placing an order to request changes. Please contact us as soon as possible with your order number and the adjustments you'd like to make.

Please note that changes are subject to availability and may not be possible if production has already begun.

Yes! We offer special discounts on bulk orders of 6 or more items!

Whether you're shopping for birthday parties, graduations, corporate events, team celebrations, or special occasions, we'd love to help bring your vision to life.

Bulk order discounts vary depending on the product, quantity, and customization requested.

Please contact us before placing your order to discuss pricing, design options, and processing times.

We love meeting our customers in person! 💕

Jeweled by Jolly participates in pop-up shops, festivals, and local markets throughout the year, where you can explore our creations, shop ready-to-purchase items, and see our handmade products up close.

Want to know where we'll be next? Visit the Upcoming Events page on our website to see our upcoming markets and events.

You can also follow us on social media for event announcements, sneak peeks, and updates!